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Questions, answered.

Everything about booking, escrow, payments, tracking and joining as an engineer. Can't find it? Ask our assistant or chat us on WhatsApp.

How does escrow payment work?+

You pay into a secure escrow before the repair starts. The engineer gets paid only after you approve the finished job and release the funds. Your money is always protected.

What if the repair goes wrong?+

Every job is covered. If the engineer can't complete the repair to standard, you can dispute it through the app and your escrow is refunded or reassigned. Most repairs also carry a warranty.

Do I need to travel to a shop?+

No β€” choose home pickup or drop-off at a nearby point. Whichever is easier, your engineer's location and availability are shown at booking.

How much does a repair cost?+

Phone repairs start at ₦12,000, tablets at ₦18,000, consoles at ₦15,000 and laptops at ₦25,000. You get a fixed quote at booking based on your exact device.

Which payment methods are supported?+

We support Paystack, Flutterwave and an in-app wallet, so you can pay the way you prefer.

Can I use WhatsApp instead of the app?+

Absolutely. Book, get quotes and track jobs right in WhatsApp β€” no app or website needed. Just send "hello" to get started.

How do I track my job?+

Open "My Jobs" to see live status β€” Booked β†’ In progress β†’ Ready β†’ Released β€” with photo updates and a real-time chat with your engineer.

Is there a warranty on repairs?+

Most repairs come with a warranty (commonly 90 days on screens and parts). If a covered repair fails, raise it in the app and we'll fix or reassign it.

How do I become an engineer?+

Apply through the Engineer Hub in the app or via WhatsApp. Share your business name, phone, area, experience and specialities. Once verified, you can accept jobs and get paid on release.

How does engineer verification work?+

Your profile starts as Pending. After review of your details and experience, you're approved and can accept jobs. A verified badge builds customer trust.

Which areas do you cover?+

We're based in Abuja and match you with engineers across Wuse, Garki, Utako, Jabi, Maitama and surrounding areas.

Is ProofsGadgets safe to use?+

Yes β€” engineers are vetted and verified, payments are escrow-protected, prices are fixed, and you get photo updates and live tracking on every job.

How do I reach support?+

Chat us on WhatsApp, use the Contact page, or ask the assistant on this site. We handle bookings, disputes and engineer applications.